Customer Care Prof Rep

COMPANY OVERVIEW
Beazer Homes, headquartered in Atlanta, is one of the nation's largest homebuilders with homes for sale across the United States. We build homes that meet and exceed ENERGY STAR? requirements while appealing to homebuyers at various price points across various demographic segments. In addition to saving energy, our homes allow personalization through our flexible floorplans and design upgrades.
Our long-term business strategy focuses on providing our customers with quality homes, while seeking to maximize our return on invested capital over time. Beazer Homes' legacy includes building homes for America's families for over 50 years ? over 130,000 in the last 12 years alone. Beazer Homes has been listed on the New York Stock Exchange since 1994 under the ticker symbol "BZH".
GENERAL SUMMARY:
Meets with homeowners to determine areas of concern and coordinates repair schedules. Once repairs are completed, verifies accuracy of subcontractor workmanship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives calls and reviews correspondence from homeowners.
Schedules appointments with homeowners.
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
Verifies completion of subcontractor workmanship.
Communicates completion to office staff.
Authorizes billing requests after reviewing submitted charges for accuracy.
Performs other duties as assigned by Customer Care Executive.
RequirementsJOB SPECIFICATIONS:
High school graduate or equivalent.
Three years customer service with three to five year's construction experience.
Thorough knowledge of construction methods and Company and government standards.
Detail oriented.
Excellent customer service skills.
Organization, management and follow-up skills.
Strong interpersonal skills.
Excellent written communication and negotiating skills.
Computer skills
WORKING CONDITIONS:
Office ? Typical environment.
Construction sites where temperature, weather and noise may vary; may encounter electrical, dust, poor ventilation, dangerous machinery and moving objects and toxic conditions.
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